Refund policy

Returns and Exchanges Policy sylvieluxe / https://sylvieluxe.com/ 

At (sylvieluxe / https://sylvieluxe.com/ ), we are committed to providing you with high quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Returns and Exchanges Policy explains in detail the procedures we have put in place to facilitate returns and exchanges. If you have any questions or would like to make a return, please contact us via our support email address support@sylvieluxe.com .

1. General Returns and Exchanges

• If you are not completely satisfied with your purchase, you have 30 days from the date of receipt of your order to request a return or exchange. After this period, we will unfortunately not be able to accept your request.
  
  

• Items returned or exchanged must be in their original condition, unworn, unwashed and with the original tags attached.
  
  

2. Returns and Exchanges Procedure

To initiate a return or exchange, follow these steps:

1. Contact us by email at support@sylvieluxe.com specifying your order number, the item(s) you wish to return or exchange, and the reason for this request.

1. Our customer service team will review your request and provide you with the necessary return or exchange instructions, including the return address.

1. Carefully package the item you are returning, making sure to include the invoice or a document showing the order number.

1. Ship the item to the address we provide. You are responsible for return shipping costs, except in the case of a defective product or error on our part.